Built with Integrity: Our Commitment to Customer Satisfaction
If you’re in the market for a new home in Arizona, look no further than Capstone Homes. Our core philosophy is built on a simple yet powerful premise: delivering quality craftsmanship and exceptional homebuying experiences that exceed our customers’ wildest dreams. But don’t take our word for it—our homeowners are raving about their experience! Here’s what it means to buy a home with us, as told through the experience of Liz and Denny Granquist, our newest homeowners in Flagstaff.
Let’s start with Ernie Roselle, our CDR Superintendent, whose professionalism, approachability and helpfulness made quite an impact:
“Ernie has been professional and accommodating, from answering questions to providing information about our new home. Given such a demanding environment and the enormous number of construction sites, we don’t know how he does it…He is always aware of the details and attention required for each homesite.”
Touting Ernie’s dedication to going the extra mile, the Granquists had plenty of positive instances, recalling a time when Ernie coordinated with a local vendor to lay fiber optic cable to their residence to ensure they experienced minimal disruption. The happy homeowners added, “Ernie went above and beyond to provide us with a replacement paint kit after WE ruined the initial one by letting it sit out in the cold weather.”
As construction on their home progressed, Liz and Denny Granquist worked closely with Jana Robles, our Custom Options Coordinator. Her initiative-taking and can-do approach left the couple thoroughly impressed:
“Ms. Robles routinely monitored the construction of our home by conducting weekly ‘walk-throughs’. It was not unusual to receive an email, phone call or text from Ms. Robles after hours—her primary objective was for us to LOVE our new Capstone home.”
Crediting Jana’s guidance, trustworthiness, and eagerness to curate their dream home, the Granquists have found themselves in a home they are “proud to own and enjoy.”
Dedication and a staff that knows their stuff is built into our business’ DNA. It’s something we hear consistently about the Capstone Homes team and take immense pride in.
Helping our customers experience a seamless homebuying journey and craft the perfect foundation for their lifelong memories is personal to us, and it shows. In the world of homebuilding, we know you’ve got options. Come discover the Capstone Homes difference in Arizona, where a team of dedicated professionals put their focus on customer satisfaction above all else!
Check out our communities in Flagstaff and Prescott here, or keep up with us on Facebook and Instagram.