We Build Custom Quality in Every Home

Peter set the tone from the beginning — knowledgeable, patient, and genuinely invested in helping us take the first step toward building our dream home. Christina, our design consultant, made what could have been an overwhelming process feel exciting and seamless. Her guidance, attention to detail, and eye for design ensured our home reflects exactly what we envisioned.

Throughout the build, Sarah, our project manager, kept everything organized and moving forward with impressive professionalism and responsiveness. She was always available to answer questions and made us feel informed and confident at every stage. Chase, our construction manager, demonstrated outstanding craftsmanship and organizational skills, ensuring every detail was completed with care and precision. The dedication that both Sarah and Chase showed at every stage was truly impressive and very much appreciated.

The entire team worked diligently, collaboratively, and with true pride in their work. Building a home can be stressful, but thanks to this incredible group, the process felt smooth, transparent, and well-managed from start to finish.  We are beyond grateful for their hard work and would highly recommend Capstone to anyone looking to build a home with a team that truly cares.

We worked with owner Jerry Abbott to design our custom floor plan. His first go-round was so close to what we wanted; we only made minor changes. From there, the build process was very good, and Ben, our construction superintendent, communicated well with us. Our home turned out exactly as we were hoping, and the outside is stunning with the stone and woods. Jana Robles, our custom options coordinator, did a great job helping us coordinate everything. The Capstone Homes product is great. We love the neighborhood and streets of Flagstaff Ranch, and we love our home.

He showed us around and shared all that Capstone Homes has to offer which opened our minds to the possibility of building a custom home, something we had never done before. He explained the many different people that we’d be working with – good and reputable people. David was the first, and then we met Shyann of Stearns Lending who was great, followed by construction manager Brian Carlson who was amazing. He explained every step of the process. His daughter Ashley works for Capstone Homes also, and she helped us a lot with suggestions and recommendations, including money-saving ideas which usually doesn’t happen with other builders. We always felt at home with the Capstone Homes people and they cared as if they were building their own home. We’ve never been treated better, because they care about the people living in their homes and they still care with great follow-up.

People like Ashley Carlson and the designers were great to work with. The one person that really took care of the process once the building started was customer service manager Jon Holliday. He was wonderful for my daughter to work with. He made sure the work was done on time and efficient. When there were issues, my daughter would call Jon and he would be there within an hour and get it fixed. Two years later, my daughter can still call him, and he will help her. I am really glad Jon Holliday was the one to work with us – he is a great asset for Capstone Homes.

She epitomizes the very best in customer service, and with her real estate knowledge, diligence, patience and tender loving care, we know we have made our Flagstaff decision one that we will never question. She is a true “Flagstaffian,” and her welcome to our new home has been genuinely warm and heartfelt. And, of course, not to be left out, is our construction “superhero” Ken. From one day to the next, we knew he had everything under control up until 11:30 pm the night before we were to move in, and when we arrived the next morning, we knew we were home! What an amazing job he and his teams did. Our design team, led by Kaye, Bruce and a number of other folks, understood my “mountain dream” design and worked tirelessly to find just the perfect solutions. A great big thank-you to all of them. Our new home is a perfect mountain retreat.

I visited the sales office many times and was always updated by Tiffany Miller, having all my questions and concerns addressed. The choices and advice from Interior Logic to make my selections were great. Once construction started, the communication between Tiffany and Ken Jensen, the superintendent, was consistent. When there were issues or uncertainties, Tiffany and Ken addressed them immediately and always made sure I was informed and updated. My home was completed, and I moved in on time, which Capstone Homes made happen in order to keep my locked-in mortgage rate a reality. There is an ongoing assurance that any issues with my new home will be taken care of to my satisfaction. The fact that Ken stops by and takes care of even little matters is priceless. My thanks to Tiffany and Ken!